Privacy Policy

Privacy Policy
Introduction

Pro D Electrical (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (prodelectrical.com) or use our electrical services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our registered address is 116 Ballards Lane, London, N3 2DN.

What Information We Collect

We may collect the following personal information:

  • Contact details: Name, phone number, email address, and property address when you request a quote, book a service, or contact us
  • Technical data: IP address, browser type, operating system, and browsing behaviour when you visit our website
  • Service records: Details of electrical work carried out at your property, including certificates and reports
  • Payment information: Bank details or payment references for invoicing purposes
  • Cookie data: Information collected through cookies and similar technologies (see Cookies section below)
How We Use Your Information

We use your personal information for the following purposes:

  • To provide quotations and carry out electrical services you have requested
  • To communicate with you about bookings, appointments, and follow-up work
  • To issue electrical certificates and compliance documentation
  • To process payments and manage our accounts
  • To respond to enquiries submitted through our website or by phone
  • To improve our website and services
  • To comply with legal and regulatory obligations

We will only use your information for the purposes for which it was collected unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

  • Contract: Processing is necessary to fulfil a contract with you (e.g., carrying out electrical work you have commissioned)
  • Legitimate interests: Processing is necessary for our legitimate business interests (e.g., responding to enquiries, improving our services), provided these do not override your rights
  • Legal obligation: Processing is necessary to comply with legal requirements (e.g., issuing electrical certificates, tax records)
  • Consent: Where you have given explicit consent (e.g., subscribing to marketing communications). You may withdraw consent at any time.
How We Store and Protect Your Data

Your personal data is stored securely on our website hosting servers located in the EU/UK. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

These measures include:

  • SSL encryption on our website
  • Secure password-protected systems
  • Limited access to personal data on a need-to-know basis

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Electrical certificates and compliance records are retained for a minimum of 6 years in accordance with legal and regulatory requirements.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

  • NAPIT: For registration of notifiable electrical work with building control
  • Local building control authorities: As required under Part P of the Building Regulations
  • Our accountant or bookkeeper: For invoicing and tax compliance purposes
  • Website hosting and email providers: Who process data on our behalf under appropriate data processing agreements
  • Law enforcement or regulatory bodies: Where required by law
Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential cookies: Required for the website to function properly (e.g., session management)
  • Analytics cookies: To understand how visitors use our website and improve performance
  • Third-party cookies: Set by embedded content such as Google Maps or social media plugins

You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect website functionality.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data (subject to legal retention requirements)
  • Right to restrict processing: Request that we limit how we use your data
  • Right to data portability: Request your data in a structured, machine-readable format
  • Right to object: Object to processing based on legitimate interests or direct marketing

To exercise any of these rights, please contact us using the details below. We will respond within one month of receiving your request.

Third-Party Links

Our website may contain links to third-party websites (e.g., NAPIT, review platforms). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated date.

Last updated: 23 February 2026

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully. Visit ico.org.uk for more information.